Progress MOVEit Support - Extended Service - 3 Year - Service H/a Disaster Recov

Protect and optimize your MOVEit environment with a comprehensive extended service plan tailored for organizations that demand reliability, predictable budgeting, and rapid incident response. The Progress MOVEit Support Extended Service provides 24/7 technical assistance, proactive system maintenance, and disaster recovery coordination over a full 3-year term, ensuring maximum efficiency and precise results while minimizing downtime and risk.

• 24/7 phone and technical support for dependable issue resolution and minimized downtime, around the clock.
• Extended 3-year coverage to maintain stability, performance, and planning confidence over the long term.
• Predictable total cost of ownership with a fixed-duration service that simplifies budgeting and forecasting.
• Proactive maintenance and optimization to keep MOVEit systems running at peak efficiency and with fewer surprises.
• Disaster recovery readiness including planning, coordination, and rapid response to protect data and ensure business continuity.

Technical Details of Progress MOVEit Support - Extended Service - 3 Year - Service H/a Disaster Recov

• Service duration: 3 years
• Availability: 24x7 phone-based technical support
• Focus: Maintenance, optimization, and proactive care for Progress MOVEit environments
• Disaster recovery: Coordination and guidance to minimize data loss and downtime in incident scenarios
• Cost structure: Predictable, fixed-cost service designed for budgeting and planning

how to install Progress MOVEit Support - Extended Service - 3 Year - Service H/a Disaster Recov

• Purchase and enrollment: Your MOVEit administrator completes the service enrollment and contract activation through the designated Progress channel.
• Access to Support Center: Gain access to the MOVEit Support Center within your account to manage cases, communications, and service updates.
• Activate 24/7 support: Ensure the 24x7 phone line and support services are linked to your organization’s contact details for immediate assistance.
• Coordinate disaster recovery guidance: When needed, engage with the Disaster Recovery team through the Support Center for planning and execution.
• Renewal planning: As the 3-year term approaches, review performance outcomes and plan for renewal or continuation of services.

Frequently asked questions

• What’s included in the 3-year extended service? It includes 24x7 technical support, ongoing maintenance and optimization, and disaster recovery coordination designed to keep your MOVEit deployment running smoothly.
• Does this service guarantee uptime? The service provides proactive maintenance and support to minimize downtime; actual uptime depends on environment conditions and external factors.
• Is disaster recovery included? Yes, disaster recovery planning and coordination are part of the offering to reduce data loss and downtime in adverse events.
• How do I contact the support team? You have access to a round-the-clock phone support line and the MOVEit Support Center for case creation and management.
• How long is the contract? The service is structured for a 3-year term, with terms defined in your binding agreement.