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Description
HPE Foundation Care Exchange - Extended Service - 5 Year - Service h Msr1002x SvcHPE Foundation Care Exchange is a comprehensive, proactive support solution designed to maximize the availability and reliability of your IT infrastructure. By combining remote hardware and software services, this extended service plan from Hewlett Packard Enterprise enables your team to resolve issues quickly, keep critical systems up to date, and minimize downtime. With a focus on fast hardware exchanges and timely software updates, this service
HPE Foundation Care Exchange is a comprehensive, proactive support solution designed to maximize the availability and reliability of your IT infrastructure. By combining remote hardware and software services, this extended-service plan from Hewlett Packard Enterprise enables your team to resolve issues quickly, keep critical systems up-to-date, and minimize downtime. With a focus on fast hardware exchanges and timely software updates, this service delivers a predictable total cost of ownership while delivering enterprise-grade support for your HPE products.
- Seamless remote hardware and software support that helps your IT team diagnose and resolve issues efficiently, reducing downtime across your HPE environment.
- Hardware exchange with fast, reliable parts replacement for eligible HPE products, designed for quick shipping and minimal disruption to operations.
- Replacement products or parts are delivered free of freight charges within a defined timeframe, with performance equivalent to new or better.
- Remote software support for HPE Networking products, including software updates, patches, and access to up-to-date reference manuals as soon as they are released.
- Five-year coverage with predictable costs, including an enhanced service depot option and a 4-hour replacement response time to maximize productivity and uptime.
Technical Details of HPE Foundation Care Exchange - Extended Service - 5 Year - Service h Msr1002x Svc
Below are the core features and service characteristics that define this extended care plan. While exact specifications may vary by SKU, the general offering combines hardware exchange with remote software support to keep your HPE infrastructure in peak condition.
- Service type: Hardware exchange combined with remote software support for eligible HPE products.
- Coverage period: 5 years of continuous service from activation.
- Response time: 4-hour replacement service response for eligible incidents and locations, designed to minimize downtime.
- Hardware exchange: Replacement product or part delivered free of freight charges within the service window; replacements are new or equivalent in performance.
- Software support: Remote technical assistance, access to software updates, patches, and updated manuals for covered software and networking products.
- Delivery model: Depot-based service with efficient logistics to expedite parts replacement and restore system availability.
- Target products: Primarily Hewlett Packard Enterprise hardware and networking products eligible for the Foundation Care Exchange program.
How to install HPE Foundation Care Exchange
Activating HPE Foundation Care Exchange is designed to be straightforward, so your team can begin benefiting from rapid response and exchange services with minimal disruption.
- Verify eligibility: Confirm that your HPE hardware and companion software are covered under the Foundation Care Exchange program and identify the correct SKU (e.g., Msr1002x Svc).
- Initiate service enrollment: Contact your HPE account representative or authorized reseller to initiate the service activation, providing the product serial numbers, SKUs, and location details.
- Prepare for exchange: For hardware replacements, ensure the affected device is powered down and accessible for swap, and have backups in place where applicable to meet your data continuity requirements.
- Coordinate the swap: The service depot arranges the replacement part or device delivery within the specified service window. Follow the provided instructions for swap and reconnection to restore operation.
- Verify and close: After installation, verify system functionality, log the service ticket with the successful completion details, and update asset records and maintenance schedules.
Frequently asked questions
-
Q: What is included in HPE Foundation Care Exchange?
A: The program combines remote hardware and software support, hardware parts exchange, and software updates/patches for eligible HPE products. It emphasizes quick replacement, remote technical assistance, and predictable costs over a 5-year term to maximize uptime and reliability. -
Q: How fast is the hardware replacement?
A: The service promises a 4-hour replacement service response in eligible scenarios, helping you restore functionality with minimal downtime and disruption to operations. -
Q: Does this plan include software updates?
A: Yes. Software support covers remote technical assistance and access to updates, patches, and reference manuals as soon as they are released, ensuring your systems stay current. -
Q: Is there a cost for shipping replacement hardware?
A: Replacement products or parts are delivered free of freight charges to your location within the defined service period as part of the exchange program. -
Q: How long does the coverage last?
A: The plan provides 5-year service duration, designed to maximize productivity and deliver timely results for supported HPE products. -
Q: Which products are eligible for Foundation Care Exchange?
A: The program targets Hewlett Packard Enterprise hardware and networking products that are eligible for the hardware exchange and remote software support components of the service.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 9 reviews
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Product Reviews
★★★★★ 5
Great Product that does exactly what it says it will.
Color: Beige, Size: 34"- 3 Panel
I really enjoy this product and it does exactly what it describes. I use it on my balcony. It is effective, but still very lightweight. It is easy to assemble as well. The price point is excellent. Also, I had an interaction with the company about an issue and they were incredibly responsive and helpful, fixing the issue immediately. Highly recommend.
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Reviewed in the United States on April 3, 2026
★★★★★ 5
Great WFH screen for video calls
Color: Black, Size: 22"- 4 Panel
I share a workspace with my hubs since we both work from home. I have the attention span of a 🐿️ and need this so I can focus on my work and not get distracted by him, since he is very amusing to watch. This screen is very lightweight and the panels can move and create a little cubicle around your workspace. I personally loved cubicles & despise open space seating, even at home. The ADHDer in my loves being able to block things away from my field of vision.
These panels also hide any mess behind you, especially if you forget to blur the background on Teams or Zoom calls or if you don’t have the option to change your backgrounds.
This was fairly easy to put together and very easy to move and adjust. The screen is a much better option than a sheet as I’ve seen others use on calls.🤦🏻♀️😂 I’m not sure how it will stand up around rambunctious pets or kids, but fairly certain it takes quite a push to knock it over. We have four cats & I’m pretty sure someone would try to climb this, which is why they’re not allowed in our workspace.
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Reviewed in the United States on April 10, 2025
★★★★★ 4
Difficult to assemble, but a good basic divider
Color: Beige, Size: 22"- 4 Panel
I bought this to use as a background for when I have video calls. I wish I'd ordered the 6- or even 8-panel to block a little more, but that's my own error. It still covers a good portion of the room, so I'll make do, or maybe buy another at a later date to expand it.
It looks ok, if a little plain. The fabric panels have creases in them from being folded and will need to be steamed or ironed out for a nicer look. It would be easy to make your own panels as well, if you're so inclined.
The construction is decent. The frame is lightweight and if you don't angle the base supports the right way it may tip over if you extend it too far. The fabric panels aren't the highest quality, but are sturdy enough. They seem like they would handle being thrown in the wash well.
The only issue I have with it is that it was so difficult to put together. The push latches that connect the poles don't push it well and hurt my hands. The fabric panels are sized to be extremely taut, which makes it very difficult to get them on the bars without forcing the bar to bend slightly.
Overall, this is a good divider if you're looking for something simple and functional without being too worried about aesthetic. It's also a good, inexpensive base if you want to make your own custom panels.
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Reviewed in the United States on August 5, 2025
★★★★★ 5
Great Room divider
Color: Beige, Size: 34"- 3 Panel
Works well in separating my kids play area from my computer/office room. Easy to put together, height is perfect somewhat sturdy, looks great, light weight, not good if you are using it as a door, but if it is to stay in place than it is stable enough.
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Reviewed in the United States on September 3, 2025
★★★★★ 5
Exactly what I needed
Color: Black, Size: 34"- 3 Panel, Color: Black, Size: 34"- 3 Panel
It was easy to put together even without a power drill. Completely opaque. Only a very small slit between poles. I plan to add black electrical tape, but that's because I don't want nosies peeking through to see my screen. The height is beautiful. I was afraid it wouldn't be as tall as I needed. But it is perfect.
I share a small office with a good buddy of mine. People passing by our door is distracting and invites them to speak to me. I needed something that would stop the former and prevent the latter, especially when I'm deep in concentration mode. The two panels are enough to block outsiders and the third panel I will employ when I can't even be disturbed by my officemate. It's the fastest and easiest signal not to disrupt me at all. 10/10
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Reviewed in the United States on August 3, 2025