Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service Software Support S20136

Take control of your network’s reliability with Extreme Networks’ ExtremeWorks Software and TAC 1-Year Service. This comprehensive support package pairs ongoing software maintenance with direct access to Extreme Networks’ Technical Assistance Center, ensuring your systems stay up-to-date, secure, and performing at peak levels. Ideal for organizations seeking predictable budgets and minimal downtime, this service is designed to align with your IT team’s workflows and service-level expectations. With 24x7 availability, proactive guidance, and seamless electronic delivery, you gain a reliable partner who helps you maximize the value of your ExtremeWorks deployment while safeguarding your investment.

• 24x7 Technical Support via TAC for critical incidents, with rapid escalation and expert analysis. Extreme Networks engineers work with your team to reproduce issues, provide root-cause analysis, and guide you to proven fixes, all with documented response and resolution timelines to minimize downtime.
• Comprehensive software maintenance and updates for the ExtremeWorks ecosystem, including patch management, version upgrades, and security fixes. Regular delivery of stability improvements ensures compatibility with evolving networks and reduces risk from vulnerabilities.
• Electronic service delivery and streamlined provisioning, enabling fast activation, digital documentation, and transparent ticketing. Customers receive timely notifications, audit trails, and easy access to case history for efficient IT planning and audit readiness.
• Enhanced client experience with structured service levels, dedicated contact channels, and proactive guidance. The package supports faster case routing, periodic health checks, and access to technical advisories to help you optimize configurations and performance.
• Predictable total cost of ownership with a fixed annual service fee and clear renewal terms. This simplifies budgeting, avoids surprise charges, and aligns with procurement cycles for organizations of all sizes.

Technical Details of Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service Software Support S20136

• Product: Extreme Networks ExtremeWorks Software and TAC - 1 Year - Service Software Support S20136
• Service Type: Software Support
• Coverage: 24x7 Technical Support via the Extreme Networks Technical Assistance Center (TAC)
• Delivery Method: Electronic Service (digital provisioning and documentation)
• Duration: 12 months from activation/purchase
• Includes: Access to TAC for diagnostics, guidance, and escalation; software maintenance and updates as released
• Renewal: Available; auto-renew options may be offered by vendors depending on purchase terms
• Compatibility: Designed to accompany Extreme Works software stack and related management platforms within the Extreme Networks ecosystem
• Regional Availability: Global coverage for eligible customers
• Delivery Scope: Includes standard service levels and escalation procedures as defined by Extreme Networks

How to install ExtremeWorks Software and TAC

• Step 1: Verify eligibility and ensure your organization has an active Extreme Networks account linked to the S20136 service or purchase order.
• Step 2: Activate the service by associating S20136 with your account in the Extreme Networks customer portal or through your authorized distributor, following the provided activation guidance.
• Step 3: Confirm your ExtremeWorks software version is current and compatible; apply any required interim updates before TAC engagement to ensure smooth support interactions.
• Step 4: Configure TAC contact details and escalation path within the portal, including primary and secondary contacts, preferred communication channels, and critical system identifiers.
• Step 5: Initiate coverage by opening a support ticket or case with TAC as the first point of contact; provide concise problem statements, logs, and relevant environment details to accelerate resolution.
• Step 6: Review and accept the service terms, understand renewal options, and establish a cadence for proactive health reviews if offered as part of the package.

Frequently asked questions

• Q: What exactly is included with ExtremeWorks Software and TAC - 1 Year?

  A: The package includes 24x7 Technical Assistance Center (TAC) support for critical incidents, software maintenance and updates for the ExtremeWorks software, and electronic service delivery with a one-year coverage period.

• Q: How do I renew or extend the service after one year?

  A: Renewal is available to maintain ongoing support; the terms may include auto-renew options or manual renewal through your account, depending on purchase terms with Extreme Networks or channel partners.

• Q: Does the service cover updates and upgrades?

  A: Yes. The ExtremeWorks Software and TAC package includes access to software updates and bug fixes as they are released, helping you stay current with security and performance improvements.

• Q: Is this service available worldwide?

  A: The offering is designed for global customers with valid licenses, ensuring you have support access across supported regions as defined by Extreme Networks.

• Q: How can I reach TAC if I need assistance?

  A: TAC support is available 24x7 via phone and through the Extreme Networks customer portal, with escalation paths and documented service levels to guide you through the resolution process.