Cisco Unified Computing Support Service Onsite with Drive Retention Service - Extended Service - 1 Year - Service

Protect your Cisco Unified Computing investment with a comprehensive Onsite Support Service that includes drive retention. This Extended Service plan provides a full year of dedicated on-site hardware coverage for Cisco UCS systems, designed to minimize downtime, maximize reliability, and keep your data center operating at peak performance. With 8x5x4 hour coverage, rapid on-site response, exchange options, and complete parts and labor protection, you gain a predictable maintenance program that helps safeguard your critical infrastructure and workloads.

Tailored for data centers, enterprise IT environments, and organizations relying on Cisco UCS, this service ensures that certified engineers are dispatched quickly to diagnose, repair, and replace components as needed. Drive retention means that when a drive is replaced, the failed drive can be retained for asset management, auditing, and rebuild workflows, helping you maintain precise inventory records while keeping operations uninterrupted. The Extended Service arrangement also supports proactive protection for physical hardware and, where available, electronic monitoring to reinforce your service levels and uptime commitments.

• Comprehensive 8x5x4 on-site coverage ensures Cisco-certified technicians respond within the specified window to diagnose issues, perform hands-on repairs, and restore normal operations for your UCS platform. This coverage minimizes downtime during peak business periods and aligns with many data center service level objectives.
• Drive retention service included allows you to retain the replacement drives for asset management, audit trails, and rebuild planning. Retaining the failed drive simplifies hardware asset tracking, supports compliance needs, and enables seamless recovery workflows without sacrificing control over your storage assets.
• Exchange service for rapid fault resolution provides a hardware exchange option to maintain service levels while on-site repairs or replacements are completed. This accelerates MTTR (mean time to repair) and helps keep critical workloads online during hardware issues.
• Parts and labor included covers the cost of replacement components and the skilled labor required to install them. This inclusive approach reduces unexpected maintenance expenses, simplifies budgeting, and ensures timely, professional service delivery by qualified technicians.
• Physical and electronic protection delivers a holistic safeguard for your Cisco UCS investment. The plan combines robust physical hardware protection with available electronic support measures, documentation, and service-level accountability to help you maintain compliance and operational resilience.

Technical Details of Cisco Unified Computing Support Service Onsite with Drive Retention Service

• Service Type: Extended Service, a long-term on-site support option that extends standard Cisco hardware coverage for UCS environments and provides enhanced service continuity.
• Duration: 1 Year of on-site support and protection from the date of activation, designed to align with budget cycles and renewal planning.
• Coverage Window: 8x5x4 On-site support, meaning 8 business hours per day, 5 days a week, with a 4-hour on-site response commitment during the service term.
• Response Time: 4-hour on-site response to eligible service requests, helping to minimize downtime and accelerate problem resolution for critical UCS components.
• Inclusions: On-site visits, hardware exchange options, and Parts & Labor coverage for repairs and replacements required to restore functionality.
• Drive Retention: Included, allowing you to retain replaced or failed drives for asset management and recovery workflows.
• Protection: Physical and Electronic protection of the covered equipment and related assets, with documentation and process alignment to support governance and compliance needs.

How to install Cisco Unified Computing Support Service Onsite with Drive Retention Service

Activating this service is straightforward and designed to integrate with your existing Cisco support framework. To begin, contact your Cisco account manager or an authorized partner to confirm eligibility, regional availability, and to initiate the 1-year term. Once activated, you’ll receive scheduling guidance and access to the on-site support process that aligns with your IT operations calendar.

• Step 1: Confirm eligibility and activate the Extended Service contract with your Cisco account representative or partner, ensuring the service is configured for your specific UCS environment and asset tags.
• Step 2: Schedule the service window, selecting an appropriate 8x5 business-day period and establishing a target 4-hour on-site response time, so technicians can plan visits around your maintenance windows and critical workloads.
• Step 3: Gather essential details about your Cisco UCS deployment, including model numbers, serials, asset tags, drive configurations, and any drive retention preferences to streamline the on-site visit and replacement processes.
• Step 4: Prepare site logistics for the technician, including facility access, data center safety procedures, and coordination with your IT team to ensure a smooth arrival and efficient service execution.
• Step 5: After the engineer completes diagnostics, review the service notes, confirm any required replacements or repairs, validate resolution, and update your asset and warranty records. When an exchange is required, it will be completed under the terms of the Extended Service.

Frequently asked questions

• What is included in this service? This Extended Service provides on-site hardware support for Cisco Unified Computing, with drive retention, for a full 12-month term. It includes 8x5x4 hour coverage, on-site visits, exchange capability, and parts and labor protection for your UCS infrastructure, along with physical and electronic protection where available.
• What does drive retention mean? Drive retention means that replaced drives are retained for asset management and audit purposes. This supports accurate inventory tracking, easier rebuild planning, and compliance workflows without losing access to hardware data or control over replacement parts.
• Is this service region-specific? Availability is determined by Cisco’s regional service offerings and your specific contractual arrangement. Please consult your Cisco account manager or authorized partner to confirm coverage in your location and ensure regional support alignment.
• How quickly is the on-site response? The service commits to a 4-hour on-site response within the contracted 8x5 window, helping to minimize downtime for critical Cisco UCS deployments and maintain business continuity.
• What happens if a replacement is required? If diagnostic results indicate that a component must be replaced, the service provides on-site hardware exchange and parts plus labor coverage to complete the repair efficiently, with drive retention managing relevant asset records.