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Description
HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty Gen10 Plus SvcThe HPE Pointnext Tech Care Basic Post Warranty 2 Year Warranty is the ideal solution for businesses looking to maximize the operational efficiency of their HPE hardware and software products. This service provides essential support that empowers IT teams to focus on strategic initiatives rather than being bogged down by routine technical issues. With direct access to product specific specialists and a suite of support channels, you can ensure your
The HPE Pointnext Tech Care Basic - Post Warranty - 2 Year - Warranty is the ideal solution for businesses looking to maximize the operational efficiency of their HPE hardware and software products. This service provides essential support that empowers IT teams to focus on strategic initiatives rather than being bogged down by routine technical issues. With direct access to product-specific specialists and a suite of support channels, you can ensure your technology infrastructure operates seamlessly.
- Proactive Operational Support: HPE Tech Care Service goes beyond mere reactive support, enabling your IT team to explore innovative solutions and improve operational efficiency.
- Direct Access to Experts: Gain immediate assistance from product-specific specialists who possess the technical knowledge necessary for your specific workload, ensuring you avoid unnecessary delays.
- Multiple Support Channels: Access support through a variety of channels, including telephone, real-time chat, automated incident logging, and moderated forums, providing flexibility and convenience.
- General Technical Guidance: Receive expert advice on the operation, management, and security of your products, helping you make informed decisions about your technology investments.
- Next Business Day Service Response: Enjoy timely parts and labor service with a guaranteed next business day response time, minimizing downtime and maintaining operational continuity.
Technical Details of the Product
- Service Duration: 2 Years
- Service Type: Post Warranty Support
- Support Levels: Hardware and Software
- Response Time: Next Business Day for Parts and Labor
- Access to Knowledge Base: Yes, comprehensive access
How to Install
Installation of the HPE Pointnext Tech Care Basic service is straightforward. Here are the steps:
- Purchase the HPE Pointnext Tech Care Basic service package through an authorized reseller or directly from HPE.
- Once purchased, you will receive a confirmation along with the service agreement details.
- Register your HPE hardware/software products on the HPE support portal with the provided service agreement.
- Access the various support channels including the knowledge base, forums, and customer support as needed.
- For any urgent issues, utilize the telephone or real-time chat support for immediate assistance.
Frequently Asked Questions
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What does the HPE Pointnext Tech Care Basic service include?
This service includes operational support for HPE hardware and software, direct access to product specialists, general technical guidance, and multiple support channels.
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How long is the service duration?
The service duration is 2 years, providing you with dependable support throughout this period.
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What is the expected response time for service?
The service guarantees a next business day response time for parts and labor, ensuring minimal disruption to your operations.
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Can I access support after the warranty expires?
Yes, this service specifically provides post-warranty support for ongoing operational needs.
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How do I contact support?
You can contact support via telephone, real-time chat, automated incident logging, or through moderated forums available to service customers.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.7 ★★★★★
Based on 22 reviews
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Product Reviews
★★★★★ 1
Major Safety Red Flag! 3 Prong Outlets, 2 Prong Plug, This Does Not Provide A Grounded Connection!
Size: 5FT, Color: White 2prong, Size: 5FT, Color: White 2prong
This power strip has a compact design, a convenient outlet layout, and USB ports, so on the surface it looks useful. The patented three-row layout is clever for spacing the outlets, but that only applies to how the outlets are positioned. It does not change how the strip is actually powered or protected.
The problem is the safety design. It has 11 three-prong outlets, but the wall plug itself is only two-prong. Without a ground prong, it is not grounded. The two flat prongs are hot and neutral only, so this does not provide the grounded protection that the three-prong outlets appear to suggest.
That also makes the surge protection claims highly questionable to me. A real grounded surge protector should have a grounding path for excess surge energy. With only a two-prong plug, I would not trust this to provide the kind of surge protection people generally expect when plugging in electronics or grounded devices.
The manual mentions surge protection, ground protection, short-circuit protection, over-current protection, over-voltage protection, over-heat protection, and UL 1363 safety standards, but I could not find any visible UL, ETL, or similar safety certification mark on the unit or paperwork. The only marking I saw was FCC, which is not the same thing as electrical safety certification. Given the two-prong plug and three-prong outlets, those protection claims feel dubious at best and misleading at worst.
The USB charging is also underwhelming. The total USB output is listed as 24W, which is not much for today’s devices, especially when that power is shared across multiple ports. We frequently use 35W or higher from a single USB charger, so I would not buy this for fast or modern device charging either.
Because of the two-prong plug paired with three-prong outlets, I will absolutely not use this. I do not want a power strip that makes devices appear protected or grounded when they are not. For me, this is not a small design issue. It is a serious safety concern.
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Reviewed in the United States on May 20, 2026
★★★★★ 3
Convenient Design but Raises Some Safety Concerns
Size: 5FT, Color: White 2prong, Size: 5FT, Color: White 2prong
As other reviews have mentioned, this power strip does not provide true grounding protection. It allows devices with three-prong plugs to connect through a two-prong wall outlet, but the strip itself still relies on a two-prong connection. Because of that, I think it’s important to understand the potential safety limitations before using it, especially with higher-powered electronics.
It does offer a large number of outlets and USB ports, which is convenient for older homes with limited access to modern plugs. However, considering the price, there are safer and more reliable alternatives available that may be a better long-term choice.
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Reviewed in the United States on May 24, 2026
★★★★★ 5
Good Buy - 4 USB Ports (USB C) Hurray! - Fits Well In Cable Management Box - Long Flat (!!!) Cord
Size: 10 Ft, Color: White
Good Product. I have 16 x 6 x 5 cable management boxes. This is the first power strip that I have found with 4 USB ports with USB C. Because it is a single row of outlets, the power supplies for 2 laptops fit in the box. I have those, a lamp, phone, and iPAD, with 1 extra USB and 1 USB C cord plugged in. The low profile inside the larger ventilated box keeps things from overheating. It has taken a bit of adjusting to get everybody in the right place but it works great. The flat cable is smart. It fits under the corner of the rug without leaving a bump.
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Reviewed in the United States on October 15, 2023
★★★★★ 5
Great for Any Inside Area
Size: 10 Ft, Color: White
I bought two of these these for my office at work and the power is unstable and there are not many outlets (work for the schools) and the building is old - built in 1977. These have done the trick and I have had no issues with my electronics.
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Reviewed in the United States on April 21, 2026
★★★★★ 5
Perfect for my home office!
Size: 10 Ft, Color: Black
This 10 ft power strip has been a game changer for my home office. The cord is super long, which makes it easy to run along the wall or under furniture without any weird stretching. I really like the flat plug—it fits snugly behind my desk and doesn’t take up space like bulky ones do.
The 7 outlets are spaced well so I can actually use all of them without the plugs getting in each other’s way. The 4 USB ports (especially the 2 USB-C ones) are super handy for charging my phone, tablet, and earbuds without needing extra adapters. Everything charges quickly, and it feels solid and well-made.
I also like knowing it has surge protection built in, especially with how many electronics I have plugged in. Definitely recommend this if you want something that’s sleek, efficient, and built to handle a modern setup.
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Reviewed in the United States on May 7, 2025