Extreme Networks ExtremeWorks Managed Services MonitoringPLUS AHR (Advanced Hardware Replacement) - Extended Service - 4 Year - Service

Extreme Networks ExtremeWorks Managed Services MonitoringPLUS AHR is a comprehensive, proactive support program designed to maximize uptime, reliability, and value for critical networks. By seamlessly blending continuous remote monitoring, advanced hardware replacement, and ongoing Operational Software updates, this extended service keeps your hardware and software in peak condition while reducing the burden on your IT team. With 24/7 access to Extreme Networks’ Network Control Center (NCC), customers gain real-time visibility into network health, performance, and security issues, plus saved configurations, an inventory database, and standardized reports. The MonitoringPLUS AHR offering ensures you are alerted to potential problems before they impact operations, enabling timely maintenance requests and informed decision making. The result is greater network resilience, reduced mean time to repair, and predictable support costs that align with business goals. A four-year service duration provides durable coverage that protects your initial investment, while the 4-hour part replacement commitment ensures rapid restoration in the event of hardware failure. This combination of remote intelligence, fast parts support, and software currency makes MonitoringPLUS AHR a strategic choice for enterprises, data centers, campuses, and distributed networks that demand uptime, security, and scalable performance.

• Real-time remote monitoring with proactive health, performance, and security insights delivered through the Extreme Networks NCC gateway, plus saved configurations, an inventory database, and standardized network reports to keep you informed and audit-ready.
• Advanced Hardware Replacement (AHR) with fast, depot-based parts service and a clear 4-hour response window to restore connectivity quickly, minimizing downtime and service interruptions across your Covered Products.
• Operational Software updates and upgrades ensure your devices run the latest features, improvements, and security patches, reducing risk and extending the lifespan of network hardware without operational disruption.
• 24x7 Global accessibility to Extreme Networks’ Network Control Center (NCC) for problem reporting, expert guidance, and access to diagnostic data, enabling rapid containment and resolution of critical issues around the clock.
• Extended 4-year service duration provides long-term protection, consolidating support, hardware replacement, and software maintenance under a single, predictable agreement while preserving the value of your network investment.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS AHR (Advanced Hardware Replacement) - Extended Service - 4 Year - Service

Coverage scope: Four-year extended service for Covered Products as defined by the MonitoringPLUS AHR program, designed to protect your network investments and ensure continuity of operations. The service includes access to the NCC gateway, ongoing remote monitoring, and standardized reporting that simplifies capacity planning, change management, and governance.

Response and replacement: The program features a 4-hour part replacement service response, enabling rapid restoration of degraded or failed hardware components. Parts can be deployed through Extreme’s depot network, offering a fast, reliable, and cost-effective approach to hardware replenishment while minimizing on-site disruption.

Remote monitoring and event handling: Continuous monitoring detects network and device events, which are systematically evaluated, correlated, and presented to customers via a structured alarm notification process. This supports customer-initiated maintenance requests such as software updates, upgrades, configuration changes, or hardware replacements.

Software updates and upgrades: Operational Software updates and upgrades are included to ensure devices remain current with the latest features, performance enhancements, and security protections, helping you realize improved efficiency and reduced vulnerability footprints.

Access and reporting: The Extreme Networks NCC provides real-time visibility into health, performance, security, configurations, and inventory. Standardized reports offer clear, actionable insights for capacity planning, compliance, and executive-level review.

Parts depot and service characteristics: Depot-based parts service offers fast, reliable, and cost-effective responses. The combination of a 4-hour replacement window and a robust depot network minimizes downtime and keeps business operations moving forward with minimal disruption.

Operational footprint: This extended service is suitable for enterprises with mission-critical networks, including data centers, branch offices, campuses, and distributed networks that require high availability, proactive maintenance, and predictable support costs over a multi-year period.

how to install extreme networks monitoringPLUS AHR

• Verify eligibility and enrollment: Confirm your Covered Products qualify for MonitoringPLUS AHR and enroll them in the Extreme Networks Managed Services Gateway (NCC) to enable real-time monitoring and alerts.
• Connect to the NCC gateway: Establish secure, persistent connections between your network devices and the NCC to enable continuous data collection, health checks, and event correlation.
• Configure alerting preferences: Set alarm thresholds, notification channels, and escalation paths so your IT team receives timely alerts that align with your internal processes and maintenance windows.
• Schedule maintenance and updates: Plan operational software updates, upgrades, and hardware maintenance within approved windows to minimize business disruption while keeping devices current.
• Register assets and inventory: Ensure all Covered Products are accurately inventoried in the NCC system to enable precise reporting, asset tracking, and efficient parts replacement.
• Plan for replacement and service execution: Understand the 4-hour replacement SLA and confirm depot contact details and logistics to ensure rapid shipment and installation of replacement parts as needed.

Frequently asked questions

What is MonitoringPLUS AHR?

MonitoringPLUS AHR is Extreme Networks’ managed services program that combines continuous remote network monitoring, operational software updates, and an advanced hardware replacement (AHR) component. It provides 24x7 access to the Network Control Center (NCC), real-time health and security visibility, and a guaranteed 4-hour response for hardware parts replacement over a four-year term. The service is designed to protect your investment, improve uptime, and simplify ongoing network maintenance by delivering proactive support, standardized reporting, and a reliable parts ecosystem.

What does 4-hour Part Replacement mean?

The 4-hour Part Replacement commitment means that, once a failed or degraded hardware component is identified under the MonitoringPLUS AHR program, Extreme Networks will ship a replacement part through its depot network with the goal of completing the replacement within four hours. This rapid response is intended to minimize downtime and keep your network operating smoothly, though actual times may depend on logistics and geographic considerations.

Which devices are covered?

Covered Products are defined within the MonitoringPLUS AHR terms and refer to the Extreme Networks hardware and related components included in the service agreement. The program is designed to cover critical network devices such as switches, routers, and other compatible Extreme Networks appliances that participate in the NCC monitoring environment. Always review the specific coverage list in your contract to confirm which devices are included.

Is on-site support included?

The MonitoringPLUS AHR program emphasizes depot-based parts replacement with a 4-hour response window. While this accelerates repairs, on-site service may be available as an option under certain terms or custom arrangements. For most deployments, the service primarily relies on remote monitoring, depot parts replacement, and software updates to maintain uptime.

How do I access network health data?

Access to network health data is provided through Extreme Networks’ Network Control Center (NCC). The NCC gateway offers real-time dashboards, health status, performance indicators, security alerts, saved configurations, an inventory database, and standardized reports. This centralized access enables your IT team to monitor, analyze, and act on insights without chasing disparate data sources.

How do I activate or install MonitoringPLUS AHR?

Activation involves enrolling eligible devices in the NCC, validating connectivity, and agreeing to the service terms. Once activated, you will gain 24x7 NCC access, automated health checks, and the ability to initiate maintenance requests online. It’s common to configure initial alarms, set maintenance windows, and ensure inventory records are accurate to maximize the value of the service from day one.