Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Ew Monitorplus Nbdonsite-16535a

Introducing Extreme Networks’ ExtremeWorks Managed Services MonitoringPLUS, an extended service crafted to deliver persistent expertise, proactive problem-solving, and practical on-site support for your network environment. This 1-year extension locks in a dedicated engineering resource pool that stays at the ready to diagnose, troubleshoot, and remediate issues before they impact performance. With MonitoringPLUS, you gain permanent access to seasoned networking professionals who understand Extreme Networks gear inside and out, ensuring your infrastructure remains resilient as your business grows. The service is designed to unburden your IT team, accelerate incident resolution, and maximize uptime—so your people can focus on strategic initiatives rather than firefighting. Onsite support is included, giving you hands-on assistance exactly where it’s needed most, when it matters most.

• Comprehensive expert problem-solving: When complications arise, you’re backed by a dedicated team of Extreme Networks engineers who can rapidly diagnose, troubleshoot, and resolve complex issues across your environment.
• Onsite engineering support: The Extended Service includes onsite assistance (NBD onsite), enabling rapid containment and validation of fixes directly on your premises for faster restoration of service.
• Engineering knowledge pool: Access a broad repository of industry-tenured know-how, best practices, and proven networking approaches designed to optimize performance and reliability.
• Relieve your IT workload: Shift escalation and advanced troubleshooting to specialists, freeing your IT team to focus on strategic projects and core business initiatives.
• Flexible, scalable coverage: The MonitoringPLUS extension is built to scale with your evolving network, ensuring continuous support as your infrastructure expands and objectives shift.

Technical Details of ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year

• Service type: ExtremeWorks Managed Services MonitoringPLUS, Extended Service
• Term: 1 Year
• Coverage: Onsite engineering support included (NBD onsite)
• Key benefits: Proactive monitoring, rapid escalation, and access to an engineering knowledge pool with extensive industry tenure
• Service code: Ew Monitorplus Nbdonsite-16535a

how to install ExtremeWorks Managed Services MonitoringPLUS

Activation of MonitoringPLUS is designed to be seamless within your existing Extreme Networks support framework. The following high-level steps outline a typical onboarding flow to ensure you receive the full value of the service from day one.

1. Confirm eligibility and activate the service: Work with your Extreme Networks account team to confirm the SKU Ew Monitorplus Nbdonsite-16535a and initiate the Extended Service enrollment for MonitoringPLUS.
2. Schedule onboarding with the ExtremeWorks team: Establish a kickoff window for onboarding where engineers review your current environment, service goals, and monitoring priorities.
3. Provide network visibility and assets: Supply essential details about your network topology, device inventory, and any known pain points so engineers can tailor the approach and expedite remediation.
4. Onsite kickoff and discovery: If onsite support is requested, coordinate an onsite visit to validate physical configurations, confirm access, and perform an initial health check of critical segments.
5. Enable monitoring and access to knowledge resources: Activate proactive monitoring dashboards, alerts, and access to the ExtremeWorks engineering knowledge pool to begin leveraging expert guidance immediately.
6. Validate, optimize, and review: After the initial stabilization period, participate in a review to confirm service outcomes, tune monitoring thresholds, and identify opportunities for continuous improvement.

Frequently asked questions

• What is MonitoringPLUS?

  MonitoringPLUS is Extreme Networks’ managed services offering, delivering proactive monitoring and access to a dedicated team of seasoned engineers. The Extended Service variant provides additional on-site support and ongoing engineering expertise to help prevent and resolve network issues quickly, while easing workloads on your internal IT staff.

• How long does the service last?

  The service term for this offering is 1 year, as indicated by the Extended Service descriptor. It is designed to provide sustained access to expertise and ongoing support throughout the term.

• Does it include onsite support?

  Yes. The service includes onsite engineering support (NBD onsite) as part of the Extended Service, enabling rapid on-site assistance to contain incidents and validate fixes in your environment.

• What are the main benefits of this service?

  Key benefits include access to expert problem-solving, a robust engineering knowledge pool, relief for your IT team, proactive monitoring, and scalable coverage that grows with your network. The combination aims to shorten mean time to repair (MTTR), improve network reliability, and free internal resources for higher-value work.

• How do I activate MonitoringPLUS?

  Activation typically involves coordinating with your Extreme Networks account team to confirm the SKU, schedule onboarding, and provide necessary network visibility. An onboarding plan will define milestones, required data, and the engagement approach with the ExtremeWorks engineers to begin monitoring and knowledge-sharing activities promptly.