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The Extreme Networks Extremeworks Onsite Service is a one-year, enterprise-class support plan designed for organizations that rely on Extreme Networks hardware and software. It delivers hands-on, on-site troubleshooting directly at your facility, ensuring rapid restoration of connectivity and performance after hardware faults or configuration issues. With Next Business Day parts delivery, 24/7 access to the Global Technical Assistance Center (GTAC), and comprehensive coverage, this service protects your uptime and empowers your team to focus on strategic initiatives rather than firefighting incidents.

• On-site expert support — Dedicated Extreme Networks technicians travel to your location to diagnose and repair issues, delivering hands-on troubleshooting with minimal downtime. They work directly with your team to identify root causes, validate configurations, update firmware or software as needed, and test post-repair operation to confirm that all services are restored to expected performance levels.
• Next Business Day parts and response — In the event of a fault, the service prioritizes dispatch of the on-site technician and the necessary parts so you are back up and running by the next business day. This streamlined recovery helps minimize operational disruption, maintain service levels, and reduce MTTR (mean time to repair) for critical network infrastructure.
• 24/7 GTAC access — Access to Extreme Networks’ Global Technical Assistance Center is available around the clock via telephone and web. Whether you’re coordinating during regular business hours or managing after-hours emergencies, you’ll obtain expert guidance, proactive recommendations, and escalation support when required.
• Comprehensive on-site coverage — The plan includes on-site labor, technical support, and parts replacement at no extra charge. This all-in-one coverage simplifies budgeting, eliminates surprise maintenance costs, and ensures that both hardware components and related technical support are addressed in a coordinated manner.
• Reliability and business continuity — With a full year of proactive protection, your network remains resilient, enabling uninterrupted operations, steady performance, and the ability to pursue growth and innovation with confidence. The service supports planning for routine maintenance, firmware upgrades, and sudden incidents without creating operational bottlenecks.

Technical Details of Extreme Networks Extremeworks Onsite Service

• Service Duration: 1 Year
• Service Coverage: On-site labor, technical support, and parts replacement
• Response Time: Next Business Day
• Support Access: 24/7 via telephone and web
• Target Audience: Businesses using Extreme Networks hardware and software

How to install Extreme Networks Extremeworks Onsite Service

• Step 1: Purchase the Extreme Networks ExtremeWorks OnSite Service from an authorized retailer or directly from the Extreme Networks website. Confirm the correct product SKUs and coverage align with your deployed Extreme Networks hardware and software stack.
• Step 2: After purchase, you will receive a confirmation email containing your service details, terms, and activation instructions. Keep this email handy for quick reference during setup.
• Step 3: Activate your service by following the links in your confirmation email to register your products and set up your account with the Global Technical Assistance Center (GTAC). This creates the bridge between your environment and Extreme Networks support teams.
• Step 4: In case of any hardware issues, contact GTAC to report the problem. GTAC will guide you through the troubleshooting process and, if required, escalate the issue to on-site support for dispatch and on-site intervention.
• Step 5: Ensure your site details, contact information, and preferred communication channels are up to date in the GTAC portal so the right technicians can be dispatched quickly when a problem is reported.

Frequently asked questions

• What is included in the Extreme Networks OnSite Service?

  The service includes on-site technical support, advanced parts replacement, and 24/7 access to the Global Technical Assistance Center (GTAC) to help you maintain network performance and availability.

• How quickly can I expect a technician to arrive?

  Our Next Business Day service guarantees that a technician will arrive at your location within the specified response time after diagnosing a reported failure, ensuring timely remediation and minimized downtime.