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Description
HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 1 Year - Service 0m 36g Poe SvcHPE Foundation Care with Comprehensive Defective Material Retention is engineered for organizations and IT teams that demand dependable, proactive support for both hardware and software. This 1 year extended service delivers a combination of remote diagnostics, on site hardware repair when needed, and software assistance to help you maximize system availability, minimize downtime, and accelerate problem resolution. By including Comprehensive Defective
HPE Foundation Care with Comprehensive Defective Material Retention is engineered for organizations and IT teams that demand dependable, proactive support for both hardware and software. This 1-year extended service delivers a combination of remote diagnostics, on-site hardware repair when needed, and software assistance to help you maximize system availability, minimize downtime, and accelerate problem resolution. By including Comprehensive Defective Material Retention, you can count on faster replacement parts and a streamlined repair process, so your operations stay productive even during unexpected incidents. Whether you deploy mission-critical servers, networking gear, or essential storage, this service is designed to provide reliable coverage across your IT infrastructure with a focus on speed, accuracy, and continuity.
- Comprehensive hardware and software support with remote diagnosis conducted by HPE technical resources, enabling quick assessment and faster problem isolation without disrupting your team’s workflow
- On-site hardware repair when remote resolution cannot fully address the issue, delivering hands-on service at your location for minimal downtime
- 4-hour service response time to accelerate issue resolution and keep critical systems online, reducing the impact of hardware faults or software outages
- Defective Material Retention ensures failures are resolved with replacement parts retained and available, improving repair velocity and service reliability
- Software coverage includes remote technical support and access to updates and patches for eligible HPE software and select third-party products, helping you stay current with minimal effort
Technical Details of HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 1 Year - Service 0m 36g Poe Svc
UPC: Not provided in the available product details
SKU: Not provided in the available product details
Technical details describe the scope and depth of support included in the Foundation Care offering. The service encompasses remote diagnostics, on-site hardware repair when required, and access to software updates for eligible HPE software and selected third-party products. It is designed to maximize infrastructure availability, reduce mean time to repair (MTTR), and provide a predictable, one-year coverage window that aligns with enterprise maintenance cycles. The Defective Material Retention component adds an additional layer of assurance by ensuring replacement parts are retained to facilitate timely hardware restoration. While specific hardware model eligibility and regional service constraints may vary, the core value remains consistent: reliable escalation, coordinated support with your IT team, and a proactive approach to keeping your environment healthy and productive.
how to install HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 1 Year - Service 0m 36g Poe Svc
- Review your current IT environment to identify covered hardware and eligible software components that fall under HPE Foundation Care.
- Confirm service eligibility with HPE, including whether Basic Software Support and Collaborative Call Management apply to your non-HPE software portfolio.
- Coordinate with HPE to schedule remote diagnostics or an on-site service visit based on your system criticality and the 4-hour response target.
- Prepare the location for maintenance: ensure accessibility to hardware, provide remote access credentials if needed, and verify any required security or access controls are in place for technicians.
- During service, document the issue, track action steps, and validate that the problem is resolved to your satisfaction. Confirm that software updates and patches have been applied and that all systems resume normal operation.
Frequently asked questions
- Q: What does Comprehensive Defective Material Retention include? A: It ensures defective parts or components are retained for replacement as part of the service workflow, helping shorten repair cycles and improve restoration speed for affected hardware.
- Q: Does this service cover both hardware and software? A: Yes. HPE Foundation Care provides comprehensive coverage for eligible hardware with remote diagnosis, on-site repair when needed, and software support, including updates for eligible HPE software and selected third-party software.
- Q: What is the 4-hour response time? A: The service aims to acknowledge and begin resolution within four hours of a reported issue, optimizing downtime management and ensuring rapid attention to critical systems.
- Q: How long does the service last? A: The coverage period is 1 year from the start date, offering dependable, predictable support aligned with standard enterprise maintenance cycles.
- Q: Is on-site service optional or required? A: On-site service is provided when remote resolution cannot address the issue or when hardware repair requires hands-on intervention; scheduling is coordinated with HPE based on your location and service level.
- Q: How do I determine if my software is eligible? A: HPE can determine eligibility for Basic Software Support and collaborative call management for selected non-HPE software; contact HPE to review your specific software stack and entitlements.
- Q: Are updates and patches included for third-party software? A: Updates and patches are included for selected third-party software as provided by the original software manufacturer, within the scope of the service agreement.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
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4.6 ★★★★★
Based on 19 reviews
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Product Reviews
★★★★★ 5
Unleash the Full Potential of Your Device with the Versatile Anker Hub Adapter!
The Anker Hub Adapter is a must-have accessory for anyone looking to expand their device's capabilities. This 5-in-1 adapter offers a convenient and efficient way to connect multiple peripherals to my MacBook Pro, iPad Pro, and other USB-C enabled devices.
The 4K USB C to HDMI port delivers stunning high-definition video and audio output, allowing me to enjoy my favorite movies, presentations, and content on a larger screen. The Ethernet port provides a stable and reliable wired internet connection, perfect for faster data transfers and lag-free online experiences.
The three USB 3.0 ports offer blazing-fast data transfer speeds, making it effortless to connect various USB devices simultaneously, such as external hard drives, flash drives, or other peripherals. This feature comes in especially handy when I'm working on the go or need to transfer large files quickly.
The sleek and compact design of the Anker Hub Adapter makes it highly portable, and it seamlessly complements the aesthetics of my devices. The plug-and-play functionality ensures a hassle-free setup, and I appreciate the convenience of having all these connectivity options in one single hub.
As a frequent traveler and a professional on the move, this adapter has become an essential part of my tech gear. It has significantly improved my device's versatility, allowing me to be more productive and creative, whether I'm at home, in the office, or on the road.
If you own a MacBook Pro, iPad Pro, XPS, Pixelbook, or any other USB-C enabled device, the Anker Hub Adapter is an absolute game-changer. It offers an impressive range of connectivity options in a compact package, making it an ideal solution for expanding your device's capabilities. I highly recommend this adapter to enhance your productivity and connectivity experience!
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Reviewed in the United States on August 7, 2023
★★★★★ 5
Solid; long lasting
I use this adaptor to hard wire an ethernet internet connection straight into a Samsung Galaxy S10+ with PD (charges phone while connected). I also use an S8+ which works, too.
This is a great option for those of us who understand the dangers of being exposed to low-powered microwaves all day and night (AKA Wi-Fi). While hard wired to ethernet, you can enjoy the internet with airplane mode on, which is a big plus!
I've used several different branded adaptors (the ones without PD kill your device's battery QUICKLY) for this purpose, and this Anker outshines them all. Most other brands (I've tried Belkin, Ugreen, and some other somewhat obscure brands) work fine for a short time and then begin to get spotty, losing and regaining connection intermittently until crashing and not working at all over a short period of time, usually not longer than 3 to 4 months if you're real lucky.
However, I've had this Anker for nearly a year (10 months and change), and it's still going strong.
Now, it's not perfect. It does lose connection from time to time and then regain connection just like the others, but nowhere near as frequent, and if you are mindful of the orientation of the cords and take care not to twist or put torque on them once they're connected to a device, it usually keeps connection very nicely.
Be sure to put the device in the proper orientation through which you'll be looking at it, and THEN connect the adaptor (don't connect the adaptor and then have to roll the phone over to look at the screen, as this is the fastest way to kill the adaptor and loosen your phone's charging port).
When first attaching, I plug the ethernet cable into the adaptor and use a hair-tie rubber band to wrap around the end of the ethernet cable, making sure it's tight with no slack, then I secure it around the BASE of the type-C cable coming out of the opposite end of the adaptor (see attached picture). Then LEAVE IT. If you incessantly disconnect and reconnect this adaptor, I guarantee it will not last as long.
As for the features of this adaptor, I can only speak on the ethernet connection, the PD port, and the type-C 5gbps port.
The PD port is nice because if you try connecting to the internet and doing pretty much anything without it, your device's battery is going to drain quite rapidly. How fast depends on how good your device's battery is to begin with. S10+ probably won't last half the time without PD as it does with PD. Just realize that your device is not going to gain power while charging through the PD port, but rather the battery will merely die at a slower pace, giving you more time before having to recharge your device. The other factor is how long your charging cable is (the shorter it is, the longer the battery will last).
Tip: While using PD port, your device will not warn you of your battery about to die since it is technically charging, so if you're doing something important, you had better keep an eye on your battery percentage, lest it dies unexpectedly.
I've not used the hdmi port at all, so nothing to speak on there.
The 5gbps type-c port is nice if you want to connect an external hard drive while either A: connected to the internet, B: still being able to charge your phone, or both! I use the Samsung Portable SSD T7, and the Anker is great for saving large videos/files straight from the internet onto the external hard drive. The Anker is also good for freeing up space on your phone by moving existing files to the hard drive while continuing to charge your phone (otherwise, the hard drive connects directly to your phone, so your charging port is being used, and if your battery is low, no charging). Also, if you disconnected the ethernet cable from the Anker while moving files to an external drive, I suspect that the PD port would actually add battery percentage instead of merely slowing down the loss of battery percentage.
To summarize:
- Don't get Wi-fried: use a hard-wired ethernet connection instead!
- Great adaptor that lasts longer than all others I've tried.
- PD is a must have feature, but your device will still eventually die.
- Great for saving videos/large files straight from internet to external hard drive while being able to charge device simultaneously.
This Anker is the one you're looking for!
Cheers.
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Reviewed in the United States on December 15, 2022
★★★★★ 5
Excellent quality with just the right amount and type of connection points I needed!
Extremely good quality. I've used many Anker product over the years and this one didn't disappoint! Needed it to run a laptop on my network in isolation mode and to have accessible connections for ethernet as well as a wireless mouse and extra cooling fan as my laptop has only 1 standard size USB 3.0 port. This is the mini version so It won't necessarily supply enough juice to charge your laptop at the same time (there's another 8 in 1 made by Anker for that) but it can supply enough power to maybe get you through a very trying session, very short term. Super-easy to connect and just works. Fits comfortably in my carry bag too. Very light weight, good heat dissipation although I didn't really have any or at least not much. Compatible with all the connectors you see in the picture. In my case at least, it wasn't a luxury it was a necessity and it proved it's value immediately.
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Reviewed in the United States on April 26, 2026
★★★★★ 5
USB ports charge.
Relatively cheap, lightweight, and better than most. It gets warm, but not hot. The Video adapter was immediately recognized by my Macbook and works flawlessly at all resolutions made available (much higher than Windows PCs) I used it both as the recipient of my 65W Mac charger, and the Mac received its power from this device; I also had the 65W Mac charger plugged directly into the Mac, and this plugged into the second USB-C plug on the mac. It works (HDMI monitor) both ways. It says that the ports are not for "charging", however be aware that they do charge when devices are connected, for example my iPhone to the extra USB-C port, or the USB-A port. My Logi back-lighted keyboard lights up too. I don't know why they say it is not for charging. Perhaps it is simply saying there are no ports expressly intended to do charging without connecting to your computer.
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Reviewed in the United States on February 18, 2026
★★★★★ 5
High quality and all the right connection types
This works great. I've used it for both my MAC and PC. I really love the Ethernet on the end and the HDMI connections (which modern laptops don't include at times). This is a great adaptor and highly recommend.
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Reviewed in the United States on May 14, 2026