Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year - Service Rnw 12mo Vsp

Maximize uptime and protect your Veritas appliance investment with a comprehensive renewal of Extended Appliance Support. This 1-year Extended Service is designed for customers who rely on Veritas appliances in production, offering a structured, predictable path to ongoing maintenance, expert assistance, and timely parts delivery. By renewing this service, you secure continued access to Veritas engineering knowledge, ensuring your appliance remains in peak condition and aligned with the latest best practices for performance, reliability, and data integrity.

• 1-Year Coverage: A full, 12-month renewal that extends critical appliance support to keep your environment stable and productive.
• On-Site Support When Required: On-site response and delivery of applicable parts are provided only after Veritas determines a on-site intervention is necessary, ensuring efficient use of resources and targeted remediation.
• Requires Active Support Agreement: Available to Appliance customers who maintain a valid Support Agreement for both Appliance and Software in a Supported Configuration, delivering coordination with Veritas professionals for timely problem resolution.
• Predictable Total Cost of Ownership: The renewal structure helps simplify budgeting by delivering consistent coverage and preventing unexpected maintenance spikes during the term.
• Not Applicable to NetBackup Flex Scale: This extension is specifically for standard appliance deployments; refer to the Appliance Services page for exceptions and additional options.

Technical Details of Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year - Service Rnw 12mo Vsp

• Service Type: Extended Appliance Support Renewal
• Duration: 12 months
• Coverage: Appliance and Software under a valid Support Agreement in a Supported Configuration
• On-Site Support: Provided only when required, including delivery of applicable parts
• Exclusions/Notes: Not applicable to NetBackup Flex Scale; consult Appliance Services page for more information and region-specific terms
• Additional Information: Availability and terms may vary by contract, region, and current support relationships; renewal should be completed prior to term expiration to ensure uninterrupted coverage

How to install Veritas Extended Appliance Support

This renewal is not a software or hardware installation in the traditional sense. Rather, it activates an additional year of service coverage under your existing support framework. To maximize the benefits, ensure your Appliance is under a current Support Agreement that covers both the Appliance and associated Software, and verify that your deployment remains within a Supported Configuration. Renewal actions are typically executed through your Veritas account manager or an authorized channel partner, with confirmation of the new term and any updated service identifiers documented in your account records. To prevent coverage gaps, initiate renewal before the expiration of the current term and update any notifications, billing profiles, or renewal reminders in your system. If on-site support becomes necessary during the renewal term, Veritas will coordinate the visit, confirm the scope of work, and ensure that the appropriate parts are available for delivery and installation during the service window. This process helps maintain continuity of support and minimizes the risk of extended downtime during critical operations.

Frequently asked questions

• Q: What is Veritas Extended Appliance Support (Renewal)?
  A: It is a 12-month renewal of appliance-focused support, designed to extend maintenance coverage for Veritas appliances and software under a valid Support Agreement within a Supported Configuration, with on-site support provided only when required and parts delivered as needed.
• Q: Does on-site support come automatically with the renewal?
  A: On-site support is provided only after Veritas determines that an on-site response is necessary, including the delivery of applicable parts. This approach ensures efficient use of resources and targeted remediation for complex issues.
• Q: Can I renew if I don’t have a current Support Agreement for both Appliance and Software?
  A: No. The renewal requires an active Support Agreement for both the Appliance and the Software in a Supported Configuration. If you are missing one or both, you should first confirm and renew those agreements to qualify for Extended Appliance Support.
• Q: Is this renewal applicable to NetBackup Flex Scale deployments?
  A: No. Extended Appliance Support is not applicable to NetBackup Flex Scale. For Flex Scale environments, refer to the specific Appliance Services offerings and terms available on the Appliance Services page.
• Q: How does renewal affect budgeting and total cost of ownership?
  A: The renewal provides a predictable total cost of ownership by stabilizing maintenance expenses across the 12-month term, reducing the risk of unexpected, variable costs due to unplanned repairs or emergency parts procurement.