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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty 4530 Sv SvcUpgrade your IT resilience with HPE Pointnext Tech Care Basic, a post warranty service plan designed to keep your critical infrastructure running smoothly. This offering includes Defective Media Retention (DMR), shielding you from data loss concerns while delivering reliable, predictable support when you need it most. Built for proactive organizations, this plan combines rapid response, on site presence, and comprehensive parts and labor coverage to
Upgrade your IT resilience with HPE Pointnext Tech Care Basic, a post-warranty service plan designed to keep your critical infrastructure running smoothly. This offering includes Defective Media Retention (DMR), shielding you from data loss concerns while delivering reliable, predictable support when you need it most. Built for proactive organizations, this plan combines rapid response, on-site presence, and comprehensive parts and labor coverage to minimize downtime and maximize the lifespan of your equipment.
- Reliable coverage after warranty: A full 1‑year service duration ensures ongoing support beyond the standard warranty window, helping you maintain steady operations and planned budgets without unexpected maintenance costs.
- Defective Media Retention (DMR) included: If a drive or storage component is replaced, the defective media can be returned to you, enabling you to retain control of your data and hardware assets while ensuring compliance and data integrity.
- On-site service for maximum uptime: On-site visits eliminate transport delays and reduce downtime by enabling technicians to work directly at your location, aligning with busy IT environments and tight maintenance windows.
- 9x5 support with Next Business Day response: This service level provides robust weekday coverage with a guaranteed Next Business Day parts-and-labor response, helping you recover quickly from hardware issues and maintain service levels.
- Distance-based service efficiency: The program offers timely response within 100 miles of your site, ensuring rapid on-site arrivals and practical coverage for distributed environments.
Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention – Post Warranty – 1 Year – Warranty 4530 Sv Svc
- Service duration: 1 year of post-warranty coverage to sustain reliability and support for your hardware environment.
- Defective Media Retention (DMR): Defective storage media may be retained by the customer when replacements are issued, facilitating data access and transparency in hardware servicing.
- Service level: 9x5 support with Next Business Day (NBD) parts and labor, designed for timely issue resolution and minimized downtime.
- On-site service: On-site visit capability delivers hands-on maintenance and faster fault isolation, especially useful in complex rack deployments or data centers.
- Response window: Distance from customer site up to 100 miles is supported to ensure timely arrival and efficient service delivery.
- What’s included: Parts and labor coverage with maintenance services to keep critical components operating optimally.
How to Install HPE Pointnext Tech Care Basic with Defective Media Retention
- Step 1: Confirm eligibility and ownership of the device or hardware covered under the plan, then access the HPE Pointnext service portal or your authorized distributor to initiate enrollment.
- Step 2: Gather key identifiers such as the device serial numbers, SKUs, and any existing service contract numbers to align the Tech Care plan with your assets.
- Step 3: Submit enrollment details to activate the 1-year post-warranty coverage, ensuring the service level (9x5 with Next Business Day response) is correctly configured for your location and distance requirements.
- Step 4: Confirm on-site service preferences, including preferred service windows and the address where technicians should report, so the 100-mile response parameter can be honored.
- Step 5: Maintain documentation and receive confirmation of activation, along with any relevant service terms, response times, and DMR guidelines to ensure smooth future requests.
Frequently asked questions
- What is HPE Pointnext Tech Care Basic with Defective Media Retention? It is a post-warranty service plan offering, with a 1-year duration, that provides on-site maintenance, parts and labor coverage, 9x5 support, Next Business Day response, and the option to retain defective media for retention and transparency purposes.
- What does Defective Media Retention (DMR) entail? DMR allows you to retain defective storage media when replacements are issued, helping you manage data recovery, asset tracking, and compliance as part of the hardware service process.
- What does Next Business Day mean in this context? Next Business Day refers to the service team's commitment to respond with parts and labor on the next business day after a service request is opened, ensuring rapid progress toward recovery and restoration.
- Is on-site service guaranteed? Yes. On-site service is a core feature of this plan, designed to bring technician support directly to your location for faster fault isolation and repair, reducing downtime and transport delays.
- What are the geographic constraints? The plan supports a service response within 100 miles of your customer site, optimizing travel time and on-site efficiency for distributed IT environments.
- What does the 1-year coverage cover? The 1-year term covers post-warranty service, including maintenance activities, replacement parts where applicable, labor, and the structured service levels described (9x5 with Next Business Day response).
Shipping Notes
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 7 reviews
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Product Reviews
★★★★★ 5
Three books in one....
Format: Paperback
This is a three books in one. Could You Survive The Cretaceous Period, Could You Survive The Jurassic Period, and Could You Survive The Ice Age? It’s a LOT of fun. The last book is, in fact, split into three stories. As you get to try to survive in North America, Europe, and Australia.
I enjoyed all the setting. Though I have to be honest I failed to return to the modern time from the Jurassic period. Trapped!!!! And…my friends in the book had a kid. I hope that does not destroy the timeline. But I enjoyed it. It reminded me a lot of the old Time Machine books.
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Reviewed in the United States on January 11, 2023
★★★★★ 5
They choose reading over screen time!
Format: Paperback
The nephews (10 & 8) love these kinds of books! I bought the prehistoric one as well and after they were done they swapped to continue their adventures! They're asking for more and choose the books over screen time! I'd say thats a win for the Aunt!
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Reviewed in the United States on April 7, 2026
★★★★★ 5
Awesome!
Format: Hardcover
This was an awesome book with a focus on friendship and family which isn't seen often enough in YA. If you liked Who's That Girl, you'll love this music infused book. I have a full review for this book posted on my blog: Reading, Writing, And Me.
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Reviewed in the United States on February 2, 2018
★★★★★ 3
She starts the book off fairly amusing and relateable with an excellent depiction of anxiety and paranoia
Format: Paperback
This was actually a 3.5 star read for me, but the more I pondered it over the two-day span between finishing it and reviewing it, I realized it wasn't quite remarkable enough for me to round up.
Here We Are Now tells the story of Taliah, a biracial white/Arabic teen who's never met her father. She's only working on an educated guess that he might be Julian Oliver, rockstar sensationalist, when the man shows up at her door one day to tell her that her assumptions were correct - and he wants to take her to meet his family, including his dying father.
Tal isn't the most enjoyable narrator in the beginning of the story. She starts the book off fairly amusing and relateable with an excellent depiction of anxiety and paranoia, but those feelings quickly morph into a level of snark and distrust that's not pleasant to read through. Despite the fact that Julian's entire existence points blatantly to a million lies Tal's mother has fed her throughout her life, Tal refuses to place any blame on her mother.
The nice thing about Taliah, however, is how much she grows; throughout the story, through a handful of "tough love" scenarios from multiple friends and family members, she learns that life isn't as black and white as she thinks it is. She grows to slowly trust people and open up, and is forced to come to terms with her unhealthy level of possessiveness over her best friend, Harlow.
The most unexpected thing about Here We Are Now was how quickly and how much I fell in love with Tal's father, Julian. From the opening of the story, I honestly expected him to be this flighty, dirtbag sort of stereotypical rockstar who would show up, get her hopes up, and then shatter her dreams a few times before disappearing again at the end of the book. That is totally not Julian at all, though.
From the beginning, he's awkward, uncertain, and a little bit shy about learning he's Taliah's father. I won't spoil the fine details for you, but we learn that Julian hasn't been half bad enough to deserve some of the events of the past, and he's actually a pretty well-meaning guy. His banter with Tal is so enjoyable, and I loved the way the we got to see the past through his memories, but they were written in Lena's (Tal's mother) perspectives.
Harlow is Tal's childhood best friend, who happens to be a lesbian. I loved the idea of Harlow to bits: she's obsessed with baking, she's sassy, she's proud of her sexuality, and she's got a good head on her shoulders. Unfortunately, her actual interactions with Tal and the other characters in the story are cringe-y most of the time, and her "tough love" spiel about not relying on only one person would have been a lot better if it hadn't been laced with her breaking a promise to Tal so she could hang out with her girlfriend.
The romance in this book was one hundred percent the biggest disappointment in the entire story. It felt so incredibly lackluster and out of place that I probably would have rounded up to 4 stars if I could have somehow gone through and edited out the entire existence of this friend-of-the-family character. He's not a bad kid, but it would be so nice to see a YA contemporary every now and then that doesn't end in a couple forming, and this book would have been perfect for that! Totally a missed opportunity.
First of all, I am not Muslim - or religious at all - and I cannot speak for how good this rep was. I do know, however, that Jasmine Warga identifies as a Middle Eastern/American woman, so the POC rep is own-voice and was so enjoyable to read. Tal's mother's perspectives frequently reflect on her Muslim beliefs and family, as well as how incredibly homesick she is for Jordan. She frets constantly that she is letting her parents down if she doesn't make a name for herself in the States, and there is even a solid bit of conversation about hijab-wearing and eating habits!
Of course, there is also the lesbian rep that I mentioned in Harlow's case, which I found really enjoyable. Harlow is out and proud and has no questions about her sexuality. There are no tropes, or painful moments we commonly see through queer characters in YA contemporary titles.
All in all, Here We Are Now was a fun read, but nothing spectacular. Had it not been for the romantic aspect, I would have given this 4 stars, but it was such a downer that I couldn't justify rounding up the rating. If you're looking for a fun YA contemporary story about family, with some nice diverse representation thrown in, or if you're already a Jasmine Warga fan, I'd recommend picking it up.
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Reviewed in the United States on November 9, 2017
★★★★★ 4
A very witty and heartwarming story for everyone...
Format: Hardcover
Wow, Pamplemousse! I think this book found me at the right time in my life. Here We Are Now is short and expands over a few days, but I also enjoyed that flashbacks of the main character’s parents falling in and out love is littered throughout the pages. I really connected with the main character Taliah, who is definitely a hard shell to crack. But I loved that although she is sarcastic, smart, and funny, she also holds a tight rope around her emotions. She is cautious with letting people in, but I liked that her journey to meet her father and his family for the very first time, opens up her world to new challenges and emotional breakthroughs.
I don’t want to give too much away in regards to the plot, because it is very straight forward and well-focused on Taliah, a teenager, meeting her father, a well-known rock star, for the very first time. And throughout the pages, Taliah pushes herself to open up to her dad, discover unknown information about her mom, and meet her long lost family. And importantly she matures and discovers things about herself.
Here We Are Now is very straight-forward and focuses a lot on modern day scenarios, such as familial conflicts, diversity, biracial relationships, and tough love. I found myself laughing a lot during this book, because these characters are so witty and heartwarming. But there are also some parts that are heartbreaking, and these moments are so raw and gritty and realistic. In the end, I liked that the conclusion of this book leaves the characters wide open for new possibilities and room to grow, instead of a simple “happily ever after” ending.
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Reviewed in the United States on January 19, 2018