Duramax 15 Year Limited Warranty

U.S. Polymers Inc. will send a replacement part free of charge, in the event of material defects and or workmanship for a period of fifteen years from the date of purchase. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty service is rendered. In no event shall US Polymers Inc. pay the cost of flooring, labor, installation or any other costs related thereto.

This warranty only covers failures due to defects in material or workmanship which occurs during normal use and does not extend to color change arising due to normal weathering or to damage resulting from misuse or neglect, commercial use, failure to follow assembly instructions and the owner’s manual (including proper anchoring of the shed), painting, forces of nature and other causes which are beyond our control.

Claims under this warranty must be made within the warranty period by calling 1-800-483-4674 or mail in a dated sales slip and clear photograph of the part to:

U.S. Polymers, Inc.
1057 S. Vail Ave.
Montebello, CA 90640

We reserve the right to discontinue or change components. If a component has been discontinued or is not available, U.S. Polymers, Inc. reserves the right to substitute a component of equal quality as may be compatible.

Limits and Exclusions
There are no express warranties except as listed above. The warrantor shall not be liable for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. All express warranties are limited to the warranty period set forth above. Some states do not allow the exclusion or limitation on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state or country to country.

WARNING: This product may expose you to chemicals including which is [are] known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.p65warningsca.gov/furniture.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected].

30 Day Return Policy

NEW COVID RELATED DELIVERY/RETURN POLICY FOR DURAMAX SHEDS

"Shipping And Return Policy:
Due to the ever changing world we are living in all of our shipping carriers both large and small are going to contactless, (no sign) deliveries. This will change the process for how we file damage claims with the shipping companies. The new process is listed below.
FOR DURAMAX PRODUCTS
It is imperative that you inspect your shipment for any signs of damage found or missing parts during receipt , please send a notification to [email protected] within 72 hours including photos of damage.
During receipt, please sign the delivery shipment and mark "damaged" if you see anything at all that looks like it may be damaged so we can file a freight claim.
Any damages reported after the 72-hour window frame, parts will no longer be covered with no cost.
We encourage our customers to check the product upon receipt to ensure everything is complete and no damages found.
This policy is effective for all purchases made on or after January 1, 2022.
If you have any questions, please feel free to contact us."
Thank you!
Returns will be accepted up to 30 days from date of purchase. Returns must be in original packaging and new condition with all hardware, instructions, warranties, registration information and packaging material. Please email us at [email protected] to request a Return Authorization number. Upon Return Authorization approval, Garage Tools Storage will provide the customer with the appropriate shipping instructions and return address. Returns will not be accepted without a Return Authorization number. Refunds will be re-applied to original Credit Card within 14 days of receipt of the return and will equal the purchase price minus our actual shipping costs to the original delivery location and 20% restocking fee. Return shipments must be paid by customer and shipped to our designated warehouse with adequate shipping insurance. Please select a reliable Freight carrier that will provide a tracking number, shipping insurance and proper packaging as Garage Tools Storage is not responsible for lost or damaged returns. All returns will be inspected by our warehouse staff to determine if the return meets our stated criteria. Refunds will not be issued if there are missing parts, packaging or product cannot be resold as new. Unauthorized returns or returns without prior approval will be returned to customer freight collect.

Damaged Goods/Missing Items

We want you to be completely satisfied with your purchase. However, we understand that damage may occur during transit and we will replace any product damaged during transit. It is important for you to inspect all merchandise on arrival and refuse delivery on any product that has noticeable damage. Please notify us if you refuse delivery so that we can expect the return shipment. If the package looks slightly damaged, please write "Package Damaged" when signing for and accepting the shipment. All damage must be reported within 72 hours of delivery as we are required to file damage claims to our freight carrier within this time frame. Please email customer support at [email protected] to report any damage to your shipment. Please include photos of the damage. We will send the Freight Carrier to your location to retrieve the damaged merchandise and will promptly send a replacement. Our remedy for Damaged/Defective Goods will be either replacement parts or a new replacement of the same model at no charge. If you decide you do not want replacement parts or a replacement model, the item can only be returned to us according to our 30-Day Return Policy.

Refused deliveries that are not covered under our Damaged Goods Policy will be refunded the original purchase price minus our actual shipping costs to and from the delivery location and a 20% restocking fee.

Shipping Methods and Delivery Times

Garage Tools Storage ships from multiple warehouses using different freight carriers depending on consumer location. Orders containing products from different manufacturers may show up in multiple deliveries as they may ship from different locations. Customers receiving Freight orders can expect our delivery agents to call prior to delivery to setup a delivery appointment. Orders usually ship within 2 to 7 business days of original order date. For more information on specific shipping methods, estimated delivery times, or other questions about refunds and returns please contact our customer service representatives at (888) 949-4945, or email [email protected]