SKU: 94080519580

Reorganize for Resilience: Putting Customers at the Center of Your Business

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Reorganize for Resilience: Putting Customers at the Center of Your BusinessIn an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're customer focused, but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid silos they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving

In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're customer-focused, but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid silos they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators. Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience: * Coordination: Connect, eradicate, or restructure silos to enable swift responses. * Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions. * Clout: Redistribute power to bridge builders and customer champions. * Capability: Develop employees' skills at tackling changing customer needs. * Connection: Blend partners' offerings with yours to provide unique customer solutions.

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SKU: 94080519580

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Amy in Cincinnati
Pawtucket, US
★★★★★ 4
Comfy but not no-show
Color: Black & Grey, Size: Medium
They feel good and are comfortable and warm, but they are not “no-show” as described.
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Reviewed in the United States on December 25, 2025
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Misha
Natrona Heights, US
★★★★★ 3
Socks
Color: Blue & Green, Size: Medium
They are about what I expected for the price. Nice and warm, but they pill a lot and sit higher on my ankle than I'd like. Very cozy and comfy though. Great around the house, not really great for hiking though. Kinda thin after a few uses outdoors. Washable but not very durable.
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Reviewed in the United States on November 21, 2025
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AJ Andersen
Omaha, US
★★★★★ 5
Great Sox
Color: Grey & Blue, Size: Large
Very comfortable, nice colors.
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Reviewed in the United States on April 3, 2026
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PVB
Bozeman, US
★★★★★ 5
Great socks!!
Color: Black & Grey, Size: Medium
Love these socks. I am on my feet all day and other socks sweat, my feet are uncomfortable. These keep the moisture way from my feet and they are soft too. These were a great find and I highly recommend them.
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Reviewed in the United States on February 23, 2026
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Nicole Hoyle Hedington
Los Angeles, US
★★★★★ 5
These are my favorite socks
Color: Blue & Green, Size: Medium
Theses socks are so comfortable perfect size and thickness theses were the only socks I took on a 2 week Ireland trip with me. These are a great value for your money and they look so cute on, I could not find any socks in Ireland that were as soft and have the durability that these have. I highly recommend! I am a sock lover also and picket about texture.
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Reviewed in the United States on October 19, 2025

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