SKU: 14125396586

HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service f 24g Sfp+ Svc

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Description

HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service f 24g Sfp+ SvcThe HPE Foundation Care Service with Comprehensive Defective Material Retention is designed for organizations that rely on high availability of hardware and software in demanding IT environments. This extended four year service delivers a holistic support experience, combining proactive remote diagnostics, fast on site hardware repair when needed, and a reliable path to software updates and patches. By including Comprehensive Defective Material

The HPE Foundation Care Service with Comprehensive Defective Material Retention is designed for organizations that rely on high availability of hardware and software in demanding IT environments. This extended four-year service delivers a holistic support experience, combining proactive remote diagnostics, fast on-site hardware repair when needed, and a reliable path to software updates and patches. By including Comprehensive Defective Material Retention, the program streamlines issue resolution and minimizes downtime, helping your team stay productive even when hardware faults or software glitches arise. This service is engineered to maximize uptime, reduce mean time to repair, and provide a single, trusted point of contact for both Hewlett Packard Enterprise and select third-party software concerns.

  • Comprehensive hardware and eligible software coverage with remote diagnosis and support, plus on-site hardware repair when required to resolve issues quickly.
  • Defective Material Retention included to facilitate prompt problem analysis and faster root-cause resolution, helping reduce downtime and return-to-service time.
  • Next Business Day - Parts and Labor service response, delivering timely, dependable maintenance to keep critical systems running with minimal interruption.
  • Four-year service duration, delivering long-term protection for your IT investments and predictable budgeting for ongoing support costs.
  • Software support integration, including Basic Software Support and Collaborative Call Management for eligible non-HPE software, plus access to software updates and patches for covered products and selected third-party software.

Technical Details of HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service f 24g Sfp+ Svc

Service scope and coverage: This Foundation Care offering provides a cohesive support framework for both hardware and eligible software associated with your HPE deployment. Hardware coverage includes remote diagnostics, proactive monitoring assistance, and on-site repair when a hardware fault cannot be resolved remotely. For eligible hardware, the service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring cross-vendor coordination to expedite issue resolution.

Defective Material Retention (DMR): The DMR component ensures that defective materials are retained for analysis and return-to-service decisions, enabling a faster, more accurate identification of root causes and more efficient component replacements where appropriate. This feature is designed to reduce downtime, minimize guesswork, and support smoother warranty or service process workflows.

Software updates and third-party software: For software products covered under the Foundation Care plan, HPE provides remote technical support and access to updates and patches. Updates for selected HPE-supported third-party software are included as they become available from the original software manufacturer, helping to keep your environment current without separate procurement or lengthy approval cycles.

Response times and on-site support: The service includes Next Business Day response for parts and labor, helping you schedule repairs with confidence and maintain service-level objectives. On-site support is available when remote resolution is insufficient or when hardware replacement requires physical attendance, offering a practical path to rapid restoration of service.

Duration and predictability: With a four-year coverage window, organizations gain long-term protection that aligns with typical hardware refresh cycles and software upgrade roadmaps. This extended duration helps simplify budgeting and reduces the administrative overhead associated with renewing shorter-term support plans.

Ease of engagement and collaboration: HPE aligns with your IT team to diagnose problems, coordinate with third-party vendors when necessary, and manage communications through Collaborative Call Management for eligible software. The aim is to streamline escalation paths, reduce time-to-resolution, and maintain clearer ownership for complex incidents.

Value proposition: The combination of hardware reliability, software support, defect material retention, and rapid response creates a compelling value proposition for businesses that depend on steady performance, predictable costs, and minimal downtime. This foundation-level care program is designed to be the backbone of dependable IT operations, ensuring critical workloads stay online and productive.

how to install HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service f 24g Sfp+ Svc

  • Confirm eligibility and service eligibility with HPE: Work with your account representative or HPE channel partner to validate that your hardware and software are eligible for Foundation Care with Comprehensive Defective Material Retention and to identify any prerequisites or prerequisites for access to Basic Software Support and Collaborative Call Management.
  • Gather relevant product identifiers: Prepare hardware SKUs, model numbers, serial numbers, and any software product identifiers to facilitate accurate coverage mapping and faster service activation.
  • Coordinate service activation: Engage HPE support or your authorized service provider to initiate coverage, selecting the 4-year extended term and enabling on-site and remote support options as needed to align with your maintenance strategy.
  • Define escalation and communication preferences: Establish preferred contact channels, escalation paths, and notification settings to ensure timely updates during incidents and maintenance events, leveraging Collaborative Call Management for eligible software.
  • Prepare for installation and ongoing maintenance: Ensure access to the affected environments, remote management tools, and any required access credentials so that HPE can perform remote diagnostics and, if necessary, dispatch on-site technicians promptly.

Frequently asked questions

  • What is included in the Comprehensive Defective Material Retention feature? Defective Material Retention ensures that damaged or failed components are retained for analysis and diagnostics, enabling faster identification of root causes and timely replacements. This feature helps reduce overall downtime by streamlining the repair process and supporting clearer decision-making during service events.
  • Does this service cover software, and if so, which software? The Foundation Care plan can include Basic Software Support for eligible HPE software and Collaborative Call Management for selected non-HPE software. It provides access to software updates and patches for covered products, and updates for supported third-party software are included as available from the original software manufacturer.
  • What is the response time for on-site service? The service specifies Next Business Day - Parts and Labor as the standard response time, helping ensure that parts availability and on-site repair activities occur promptly to minimize downtime for critical systems.
  • How long does the coverage last? The Extended Service offers a four-year duration, delivering long-term protection and predictable budgeting for maintenance and support across multiple hardware refresh cycles and software upgrade timelines.
  • How do I activate or install this service? Activation typically involves confirming eligibility with HPE or your channel partner, providing relevant hardware and software identifiers, and coordinating with HPE to initiate remote diagnostics, on-site dispatch options, and software support arrangements as needed. Your account representative can guide you through the activation steps and ensure alignment with your organizational maintenance plan.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 14125396586

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4.0 ★★★★★
Based on 12 reviews
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E
Verified Purchase
$@[)E
Birmingham, US
★★★★★ 5
Top of the line, best pillows Ive ever had
Color: White-cooling Basic, Size: Queen(Pack of 2)
These pillows are top of the line! I bought them in 2024 and they are still fluffy. When they lose a little fluff, you just punch em around a little bit and voila, like new again. They have kept their shape cery well and do great for cooling. I haven't had to add more filling yet either. I just laid my head on one and thought, I need to do a review cause everytime i lay on these pillows its like clouds. My head is heavy and this is relief :-D
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 21, 2026
C
Verified Purchase
Chelsea H.
Boise, US
★★★★★ 3
Weird smell
Color: White-cooling Basic, Size: Queen(Pack of 2)
The pillows are great for someone looking for something cool and comfortable. We loved them so much that we bought a second pair. However, we were seriously disappointed with the odor of our last purchase. They give off a strong and indescribable chemical/burning plastic smell so nauseating that it’s difficult to sleep with. We’re hoping this issue will resolve with a couple more washes of the pillow cases, but am worried the source is the stuffing itself.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 28, 2026
K
Verified Purchase
Ken Hill
Houston, US
★★★★★ 5
helped treat my sore neck
Color: White-cooling Basic, Size: Camping Pillow(Pack of 1)
This pillow — after dialing in the right amount of shredded foam — has greatly helped my sore neck. Initially, I had to remove some foam. Then I gradually added foam until it reached optimum comfort and support. It is also CPAP-friendly — especially when I position my head near the pillow's edge. (I am a left-side sleeper.) I like the travel size because I use a bulky hugging pillow to ease stress on my shoulder and elbow. That makes my side of the bed feel cramped if using a larger head pillow. A smaller pillow is easy to flip end-to-end in the middle of the night. I have spent lots of money on pillows over the years, but this is the best I've ever had for relieving [1] neck pain and [2] CPAP mask seal problems. Very comfortable, supportive, and affordable. I did not notice any unpleasant smell — and I am usually sensitive to that kind of thing. Would highly recommend.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 7, 2026
M
Verified Purchase
Molly Farrell
Natrona Heights, US
★★★★★ 5
Love them!
Color: White-cooling Basic, Size: Queen(Pack of 2)
Love them! After 10 years with our MyPillows, they finally lost their fluff. The reviews I read of the MyPillows of today were not good; they didn’t have as much filling as they used to. These pillows remind me of how fluffy our new MyPillows were 10 years ago!! You sink right into them and can mush them however and they stay. These are way cheaper than the Coop and it’s the same concept; add or remove the filling as needed. The cooling side is a huge plus too! You won’t be disappointed with these pillows!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 22, 2026
P
Verified Purchase
Precise Disarray
Port Orchard, US
★★★★★ 5
super smooth, silky, stays comfortable feeling. DO NOT DRY or wash with heat
Color: Blue, Size: Queen (U.S. Standard), Set name: Stretchy and Soft, Color: Blue, Size: Queen (U.S. Standard), Set name: Stretchy and Soft
I'm impressed. I have used cooling pillow cases before, and found them effective, but the cooling material have always been on just one side. These are 100% cooling material. The material is super smooth and silky feeling. It is great feeling against hair and skin (even better than my old polyester satin I was using before cooling pillowcases). The material is cool, and does not seem to get hot hot. The pillow cases are super stretchy with a small hidden zipper. They grab onto the pillow and dont loosen up. Makes my pillow look neat and clean, not sloppy from loose material. I can even have two pillows stacked and somehow despite being a smooth material, the pillows dont just slide off each other. The cooling aspect works by not trapping heat, not allowing heat to get to the pillow and hold it there. So yeh, the pillow case will feel warm eventually but if you have a fan, or AC, or flip the pillow, then it is is truly cool. Otherwise in my experience when I use a pillow without this, the pillow just gets hot, stays hot, and even with flipping it feels hot.. because the pillow itself has trapped the heat for remainder of night. Yuck. One thing to know and this is very important-- as I learned the hard way-- DO NOT DRY IN DRYER. DO NOT WASH IN HOT WATER. Heat will destroy the material ability to feel and stay cool. Do you want a regular heat trapping pillow case? Then go ahead and dry these in the dryer a few times and you will have a regular pillow case. HOw do I know? I bought these to replace another set (different brand, same idea, same instructions that I failed to remember). I always dried them in the dryer, and one night after having gloriously cool pillows, I noticed that my pillow was HOT night after night. It was then when looking for another set of pillow cases that I learned that they cant be exposed to heat like that. SO PLEASE, just AIR DRY. And so, after I got these and put them on my pillows, I had a much better nights rest. I remember thinking that I wasnt waking to rearrange my pillows. They were just comfortable all night long. Sure, I'd love an even colder pillow, but our room is on the warm side. But at least I wasnt noting the hot hot pillows anymore.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 6, 2021

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