Poly Poly+ Partner Onsite Support - Extended Service - 1 Year - Service No Clariti License

Experience uninterrupted collaboration with Poly Poly+ Partner Onsite Support — Extended Service for 1 year. This comprehensive coverage brings expert on‑site engineering, genuine replacement parts, and proactive maintenance directly to your environment, helping your teams stay productive without the delays of remote-only assistance. Designed for organizations that depend on Poly’s collaboration solutions, this service ensures fast, efficient support with a dedicated partner network that understands your equipment and your business hours. With Next Business Day on‑site response, you gain a reliable point of contact who can diagnose, replace components, and perform necessary maintenance so you can keep moving forward. The absence of a Clariti license in this package simplifies procurement and activation, letting you focus on delivering results rather than managing licenses.

• On-site maintenance and rapid issue resolution: Certified Poly technicians visit your location to diagnose and resolve problems, reducing downtime and keeping your collaboration tools at peak performance.
• Parts and labor included: Genuine Poly replacement parts are provided, and all labor to install and certify the fix is covered under the 1-year agreement for seamless, worry-free service.
• Next Business Day response time: When an issue arises, the service is designed to respond quickly with an on-site visit scheduled for the next business day, minimizing impact on your operations.
• 1-year service duration: A full year of coverage delivers predictable budgeting, consistent support, and ongoing protection against unexpected maintenance costs.
• No Clariti license required: This service is provided without a Clariti license, simplifying procurement and deployment while delivering robust onsite support and reliability.

Technical Details of Poly Poly+ Partner Onsite Support - Extended Service - 1 Year

• Service Type: On-site maintenance with parts and labor included to diagnose, repair, and certify restoration of affected Poly equipment.
• Duration: 1 year from the activation date, with renewal options available through your Poly partner.
• Response Time: Next Business Day on-site service response to ensure timely resolution and continuity.
• Coverage: Parts replacement and labor necessary to repair and return equipment to full functionality.
• Licensing: No Clariti license included or required for this service package.
• Activation & Access: Activation managed through an authorized Poly partner; scheduling and access logistics arranged between your organization and your designated service provider.
• Ideal For: Businesses relying on Poly collaboration solutions that need reliable, scheduled maintenance and rapid on-site support to maintain productivity.

How to install Poly Poly+ Partner Onsite Support - Extended Service - 1 Year

This offering is a service contract rather than software or hardware that requires installation. Activation is straightforward through your Poly partner. To begin a seamless onboarding process for the 1-year onsite support, follow these steps:

• Step 1 — Confirm eligibility: Verify that your organization qualifies for the Poly+ Partner Onsite Support program and determine the initial coverage start date with your Poly partner.
• Step 2 — Get a partner-accredited quote: Your authorized Poly partner provides a formal proposal outlining scope, coverage, and the activation timeline for the 1-year service.
• Step 3 — Submit contract details: Provide the contract number, organization information, and key contact points to facilitate scheduling and service coordination.
• Step 4 — Schedule the first on-site visit: Coordinate with the Poly partner to select a convenient date and time for the initial maintenance visit, ensuring access to the affected equipment locations.
• Step 5 — Activate and confirm: On-site technician completes the initial service, confirms resolution, and your account receives activation confirmation and next steps for ongoing coverage.

Frequently asked questions

• Q: What exactly is included in the 1-year extended onsite service? A: The program covers on-site maintenance by certified technicians, parts replacement with genuine components, and labor to complete repairs, all valid for a 12-month period from activation. It also defines a Next Business Day response to scheduling and completing the service as efficiently as possible.
• Q: Do I need a Clariti license to use this service? A: No. This offering is provided as a no-Clariti license service, meaning procurement and activation do not require additional Clariti licensing.
• Q: What is the guaranteed response time? A: The service is designed for Next Business Day on-site response, ensuring a timely diagnosis and repair window to minimize downtime.
• Q: Is remote support included? A: The description focuses on on-site maintenance, parts and labor, and on-site response. Remote support may be available as a separate option through your Poly partner, but it is not specified as part of this 1-year onsite service.
• Q: How do I activate or renew the service? A: Activation and renewal are coordinated through your authorized Poly partner. They will provide contract details, scheduling, and ongoing coverage options aligned with your needs.
• Q: Which products and environments are covered? A: Coverage applies to Poly collaboration solutions and related equipment as specified in your partner agreement. Your Poly partner can confirm exact device coverage and eligibility during onboarding.