SKU: 24192589874

HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Blade Svr Support

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Description

HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Blade Svr SupportUnlock enterprise grade reliability for your Service Blade Servers with HPE Pointnext Tech Care Basic. This extended service package delivers proactive, expert IT support tailored to your Hewlett Packard Enterprise hardware and software environment. With Defective Media Retention and a four year duration, you gain peace of mind, faster issue resolution, and a direct line to specialists who understand the unique requirements of blade server ecosystems.

Unlock enterprise-grade reliability for your Service Blade Servers with HPE Pointnext Tech Care Basic. This extended service package delivers proactive, expert IT support tailored to your Hewlett Packard Enterprise hardware and software environment. With Defective Media Retention and a four-year duration, you gain peace of mind, faster issue resolution, and a direct line to specialists who understand the unique requirements of blade server ecosystems. Whether you run on-premises infrastructure or hybrid deployments, Tech Care helps your team stay focused on strategic initiatives while reducing risk and downtime.

  • Proactive, expert support with direct specialist access: HPE Tech Care Service connects you with product-specific professionals who understand the intricacies of blade servers. You’ll receive guided technical advice beyond basic triage, helping optimize operation, security, and management of your workload. This service is designed to minimize unnecessary escalations and empower your team with actionable recommendations for efficiency and resilience.
  • Defective Media Retention for peace of mind: The package includes defective media retention, enabling dependable replacement while maintaining workflow continuity. This feature supports faster recovery after component failures and helps you manage replacement media in a controlled, compliant manner, reducing the risk of data exposure during service events.
  • Next Business Day response for rapid restoration: When remediation is required, you benefit from Next Business Day Parts and Labor service, helping you meet uptime objectives with timely hardware repair or replacement. This rapid response capability keeps critical blade server environments online, minimizing disruption to applications and services.
  • Extended coverage over 4 years for maximum dependability: The extended four-year service duration provides long-term protection for your investment, aligning with multi-year IT roadmaps and budgeting. This extended horizon helps you stabilize maintenance planning and ensures consistent access to expert support as your blade server environment evolves.
  • Comprehensive hardware and software support across blade server workloads: Tech Care encompasses both hardware and software guidance within the context of your workload. Customers gain a holistic support experience that goes beyond incident response, including guidance on operation, management, and security to reduce risk and improve efficiency across the blade server ecosystem.

Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Blade Svr Support

Technical specifications and product identifiers for this service package are not provided in the input data. Details such as SKU, UPC, or exact coverage terms beyond what is described in the service overview should be obtained from the official HPE/Tech Care documentation or your authorized HPE representative. The description below outlines the service features and intended benefits to help with keyword-rich product listings and customer understanding.

Note: The information presented here reflects the core components described in the product overview: proactive access to product-specific experts, defective media retention, Next Business Day response, a four-year service window, and combined hardware/software guidance for blade server environments. For precise technical specifications, response-time SLAs, and eligibility criteria, please consult the official HPE Tech Care documentation or your sales engineer.

How to install HPE Pointnext Tech Care Basic with Defective Media Retention

  • Confirm eligibility and enroll: Contact your HPE account representative or authorized partner to verify that your blade server environment qualifies for the Tech Care Basic plan. Provide details about your Service Blade Servers, installed software, and current maintenance status to ensure accurate enrollment and coverage alignment.

  • Define scope and channels: Decide on preferred support channels (telephone, real-time chat, automated incident logging, and moderated forums) and establish designated points of contact. This ensures rapid handoffs to product-specific specialists when incidents arise or when proactive guidance is requested.

  • Provide access and credentials for support tooling: Ensure that the appropriate technical contacts have access to your support portal and that any required authentication or entitlement information is up to date. Timely access enables faster case logging and escalation if needed.

  • Schedule kickoff and training: Plan a kickoff with your HPE technical team to align on service expectations, response times, and maintenance windows. If applicable, request onboarding resources or best-practice guidance to maximize the value of the service across your blade server workloads.

  • Engage during incidents or for preventive guidance: Use the multi-channel access to obtain proactive recommendations, security guidance, and operation optimization. For hardware failures, rely on Next Business Day parts and labor to restore service quickly, while the defective media retention feature manages replacement media securely and efficiently.

Frequently asked questions

Q: What is included in HPE Pointnext Tech Care Basic with Defective Media Retention?
A: The package provides proactive access to product-specific HPE specialists, general technical guidance, defective media retention for replacement media, Next Business Day parts and labor response, and a four-year service duration to support blade server environments. It also includes multi-channel support options such as telephone, real-time chat, automated incident logging, and moderated forums.

Q: What is Defective Media Retention and how does it help?
A: Defective Media Retention refers to the policy of retaining defective media during a repair event. This helps ensure controlled handling of failed drives, contributes to data protection, and speeds up the replacement process by providing a known reference for incident resolution and compliance.

Q: What is the typical response time with this service?
A: The service includes Next Business Day - Parts and Labor, meaning that for eligible incidents, replacement parts and on-site labor are arranged to occur on the next business day to restore operations and minimize downtime.

Q: How long does the coverage last?
A: Coverage is extended over a four-year period, offering long-term reliability and continuity for blade server support, with ongoing access to specialized technical resources throughout the duration of the contract.

Q: Which technologies and workloads are supported under Tech Care Basic?
A: Tech Care Basic provides support focused on HPE hardware and software within the context of the supported workload. It emphasizes operation, management, and security guidance to help customers optimize their blade server environments and align with best practices for reliability and efficiency.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 24192589874

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4.8 ★★★★★
Based on 21 reviews
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A
Verified Purchase
ariel brammer
Alexandria, US
★★★★★ 5
Cute but one is broken
Color: Brown, Size: 35.7"W x 10.3"D x 1.8"H, Set of 2, Color: Brown, Size: 35.7"W x 10.3"D x 1.8"H, Set of 2
Update: they sent me new ones and they seem to be holding up, thank you! I really wanted to love these but one of them came bent so I can’t use it because I’m worried it’s going to ruin the wall. It’s slanted so far down but the one that didn’t come bent works great and looks really cute
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 7, 2026
R
Verified Purchase
R
Lake Worth, US
★★★★★ 5
A birthday gift that made someone happy.
This was bought as a birthday gift, good quality, very sturdy, and the recipient loved it highly recommend this product.
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Reviewed in the United States on April 25, 2026
S
Verified Purchase
S.landia_Librarian
Pawtucket, US
★★★★★ 1
Issues with mounting the shelves, big time
Color: Brown, Size: 55.1"W x 10.3"D x 1.8"H, Set of 2
I bought the 55 inches floating shelves. I have an area above my linen cabinet that I wanted to utilize for storage and books in my hall. I did my measuring, figured out spacing. Marked everything off to do 3 total shelves (bought two boxes). A couple of spots screwed into a stud, and the others I had to install the plastic mount things. I had used those before so I just did the predrill then tapped them in, finished off by screwing the mount flush with the wall. I grabbed the first bracket and decide to start with a screw that had one of the inset mount things (sorry the correct term is escaping me). It never once occurred to me to check that the plastic mount and screw would not work. We’ll surprise! I tried and tried to get the screw to screw thru the mount, the mount is the rigid plastic thoe that is supposed to split when the screw goes through. Well something wasn’t engineered properly on the mounts cuz they would not thread a screw. They would not split. I even went into my garage and tried different screws I had to see if maybe it was just too big…or something. Then I started just prying it apart and could not get it to split like it’s supposed to, the tip piece broke off before the piece split. I have never had this situation before. I now have a bunch of these, that leave huge holes in my wall, where I measured out for a shelf to go. I’m not a huge DIYer so now I’m trying to figure out if I can salvage this situation but I’m afraid that if I get different mounts they will be too small for the already created holes, or they will fit the hole but because it’s screwing into dry wall, the drywall already has threads from the other mount, will it strip if the threads aren’t 100% the same. Oooooor am I going to have to patch up and paint that wall, then buy new mounts and attempt to try again….which I will now have to set the shelves at a different height so I don’t screw into the same holes I patched since I don’t trust them…..ugh. I practically want to cry. lol. So if I could give this negative stars I would! I feel stupid due to these having such great reviews by others. Comments of how easy they were to install. I will also mention that a few others mentioned the metal bracket that is mounted to the wall then the shelf slide onto is very flimsy. I could bend it side to side with my hands. The only reason I decided it would be ok is that there are a total of 8 screws in the mount, figured it would be stable enough.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on September 14, 2025
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Verified Purchase
Rhonda Emmons
Draper, US
★★★★★ 5
Was so easy to put up.
Love it
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Reviewed in the United States on May 27, 2026
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Verified Purchase
Eric B
Alexandria, US
★★★★★ 4
Decent Quality. Look Great
Color: Brown, Size: 35.7"W x 10.3"D x 1.8"H, Set of 2
These are easy to install and the shelf has a good quality look. The only thing lacking is the quality of the bracket. The arms are thin metal and I feel like it won’t hold much weight.
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Reviewed in the United States on December 4, 2025

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