Progress MOVEit Support - Extended Service - 2 Year - Service Gtw Disaster Recovery

Achieve unparalleled resilience for your MOVEit environment with Progress MOVEit Support - Extended Service. This 2-year commitment is designed to safeguard your critical data transfers, minimize downtime, and keep your MOVEit deployment performing at peak efficiency. The service delivers around-the-clock readiness with 24x7 coverage and a guaranteed 2-business-hour phone response, ensuring your most urgent issues are resolved promptly while providing a predictable total cost of ownership. Built for organizations that require dependable, proactive support, this extended service offers a steady partnership that protects your investment, accelerates problem resolution, and reinforces your disaster recovery posture. With continuous technical stewardship, you’ll benefit from seasoned MOVEit experts who understand your workflows, compliance needs, and security requirements, so you can focus on core business activities rather than reactive firefighting.

• Unmatched availability and rapid response: Enjoy 24x7 support with a guaranteed 2-business-hour phone response for critical incidents. This ensures that your MOVEit system is monitored around the clock and that your most urgent problems receive priority attention, minimizing downtime and service interruptions. The service helps your IT team maintain service levels, meet internal SLAs, and keep business processes moving forward even during peak demand or after-hours events.
• Extended 2-year coverage for long-term stability: With a full 24-month service window, you gain continuity and predictability in budgeting and resource planning. The extended duration reduces renewal surprises and ensures ongoing access to expert guidance, updates, and problem resolution as your MOVEit environment evolves. This long-term engagement supports steady performance improvements and consistent risk management over time.
• Inclusive phone-based technical support: The package includes phone support as a core component, enabling direct conversations with skilled MOVEit specialists. Fast, live assistance over the phone helps you quickly validate issues, receive troubleshooting steps, and implement fixes with guidance from experienced engineers. This channel is particularly valuable for time-sensitive incidents where speed and clarity matter most.
• Disaster recovery alignment and resilience guidance: Beyond incident handling, the extended service emphasizes disaster recovery readiness. You’ll benefit from best-practice planning, recovery runbooks, and consultative support to align MOVEit operations with your organizational DR objectives. This helps ensure data integrity, reliable failover procedures, and better readiness for unexpected disruptions.
• Proactive maintenance and predictable total cost of ownership: The service focuses on keeping your MOVEit environment healthy through proactive maintenance, license alignment, and regular health checks. By consolidating support costs into a predictable plan, you gain clarity over expenditures while reducing the risk of unplanned remediation fees and sudden capital outlays during critical moments.

Technical Details of Progress MOVEit Support - Extended Service - 2 Year - Service Gtw Disaster Recovery

• Service Type: Extended Support for Progress MOVEit
• Coverage Level: 24x7 support with a 2-business-hour phone response
• Service Duration: 2 years
• Response Channel: Phone support included for problem resolution
• Key Focus: System health, proactive maintenance, and disaster recovery guidance to minimize downtime and protect data integrity

How to install Progress MOVEit Support

• Activate the extended service: Initiate the service with your Progress account manager or authorized reseller to attach the 2-year extended support to your MOVEit deployment. Confirm the effective start date and the preferred contact workflow for incident reporting.
• Provide essential details: Supply your MOVEit version, deployment topology, licenses, and any relevant service identifiers (SKU/UPC) to ensure correct alignment of coverage and escalation paths.
• Define escalation and contact procedures: Establish on-call contacts, preferred communication channels, and escalation matrices so the support team can reach the right personnel quickly during incidents or DR planning activities.
• Plan activation and response goals: Schedule a kickoff with a dedicated technical advisor to set service expectations, response times, and DR considerations. Confirm the 2-hour phone response SLA and the 24x7 coverage window in your environment.
• Monitor and validate: After activation, test incident reporting workflows to ensure tickets route correctly, verify that the 2-hour target is achievable for your critical incidents, and review quarterly health checks and proactive maintenance recommendations.

Frequently asked questions

• What does Progress MOVEit Support - Extended Service include? This extended service provides 24x7 support with a guaranteed 2-business-hour phone response, a 2-year service duration, and a focus on technical maintenance and disaster recovery readiness. It also includes ongoing access to MOVEit experts who can guide incident resolution and preventative maintenance to keep your system healthy.
• What is the typical response time for critical issues? The service guarantees a 2-business-hour phone response for critical incidents, helping you resolve urgent problems quickly and minimize downtime. This rapid response is designed to complement your internal teams and accelerate remediation.
• How does the 2-year extended service affect total cost of ownership? By providing a predictable, fixed-term support plan, the extended service reduces unforeseen remediation costs and budgeting volatility. The long-term coverage helps you plan resource allocation and ensures access to expert support throughout the life of your MOVEit deployment.
• Is disaster recovery assistance included? Yes. The service emphasizes disaster recovery readiness, offering guidance, best-practice planning, and support to align your MOVEit environment with your DR objectives. This helps you maintain data integrity, test failover procedures, and sustain business continuity.
• How do I activate or renew the service? Activation and renewal are handled through your Progress account manager or authorized partner. You’ll confirm deployment details, service start date, and contact preferences, after which the extended support is attached to your MOVEit installation for the full 24-month period.